Every week, as you leave the meeting, you hear us say, “Keep your boss happy.” The simple reason why we say that and why we want you to hear it is… the success we enjoy as a company is born of providing our customers with the level of assistance and service that leaves them satisfied. That is why you were hired. That is why you continue to be employed… because you can and do keep the customer satisfied.
Below are a few quotes that I find to be useful in remembering what our focus should be as we go about our daily work lives. Hopefully, they help you in your efforts to be of service and keep your bosses happy. “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” ~Charles Darwin
All of you work in an environment where change is a constant and it is important that we be able to be responsive to the change that comes. Adaptability allows you to keep the customer happy regardless of what happens. “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” ~Henry Ford
Your employment agreement says that you will be paid for all hour approved by the client. The client will approve hours that have brought them satisfaction with the work produced. Keep the customer happy and your continued pay check is assured.
“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.” ~Jeff Bezos, CEO Amazon.com.